Shipping & Delivery Policy

Last updated: 23 September 2026. SATRI & CO. is operated by IG COMPANY STORE DIGITAL LLC in the United States and serves customers in the United Kingdom. Products may be fulfilled by third-party partners and may be shipped from outside the UK. Our US business address is not a UK warehouse. The return destination is the business address stated in our Returns & Refunds Policy; request our prepaid return label and instructions before sending an item.

UK delivery options and estimates

Standard Delivery is free (£0.00), with estimated delivery in 9–12 working days from order confirmation. Express Delivery costs £4.99, with estimated delivery in 3–7 working days from order confirmation. These estimates include order processing and transit, exclude weekends and applicable public holidays, and are not guaranteed arrival dates. The available option, price and estimate for your basket and delivery address are shown at checkout before payment. If no delivery option is displayed, we cannot accept that order.

Taxes and import charges

For orders delivered to the United Kingdom, SATRI & CO. is responsible for applicable import VAT, customs duties, customs clearance and other import charges. You will not be required to pay import charges to the carrier on delivery. The product price and any selected shipping charge shown before payment are the total amounts payable by you for your order. If a carrier requests an import payment, contact support@satriandco.com with your order number and the request so we can resolve it; do not pay an unexpected charge without contacting us.

Tracking, delays and non-delivery

We will send dispatch confirmation and tracking when available. If an order is delayed, missing or marked delivered but not received, email support@satriandco.com with your order number and any tracking details. We will investigate with the fulfilment provider and provide any remedy required by applicable law. A carrier tracking entry alone does not remove your statutory rights.

Returns

See our Returns & Refunds Policy. We pay return postage and provide a prepaid return label or collection instructions. The return destination is IG COMPANY STORE DIGITAL LLC, 1160 Heron Sound Dr, Apopka, Florida 32703, United States. Contact us for the label and instructions before sending an item.