Shipping & Delivery Policy

Last updated: 23 September 2026. SATRI & CO. is operated by IG COMPANY STORE DIGITAL LLC in the United States and serves customers in the United Kingdom. Products may be fulfilled by third-party partners and may be shipped from outside the UK. Our US business address is not a UK warehouse or a default returns address.

UK delivery options and estimates

Standard Delivery is free (£0.00), with estimated delivery in 9–12 working days from order confirmation. Express Delivery costs £4.99, with estimated delivery in 3–7 working days from order confirmation. These estimates include order processing and transit, exclude weekends and applicable public holidays, and are not guaranteed arrival dates. The available option, price and estimate for your basket and delivery address are shown at checkout before payment. If no delivery option is displayed, we cannot accept that order.

Taxes and import charges

International fulfilment may be subject to customs processes. Applicable taxes, delivery fees and any additional import-related charges payable by you should be clearly displayed or explained before purchase where required. If any total cost is unclear, contact support@satriandco.com before ordering.

Tracking, delays and non-delivery

We will send dispatch confirmation and tracking when available. If an order is delayed, missing or marked delivered but not received, email support@satriandco.com with your order number and any tracking details. We will investigate with the fulfilment provider and provide any remedy required by applicable law. A carrier tracking entry alone does not remove your statutory rights.

Returns

See our Returns & Refunds Policy. Request a return destination before sending goods; our US business address is not necessarily the correct returns address.